End User Technology Technician

Listowel, ON, Canada

Job Type:

Full Time

About Spinrite

Spinrite is an inspiration and education-driven crafts company in the North American market. Bernat, Red Heart, Caron,  Coats & Clark and Yarnspirations are our key brands,  supporting brick and mortar and e-commerce sales channels. Our products are available at leading retailers such as Walmart, Amazon, Jo-Ann Stores and Michaels. We take pride in what we do and are passionate about inspiring creativity for our consumers. Recently, we have grown significantly. In early 2019, we purchased Coats & Clark, which essentially doubled the size of our company. Moving to the future, our vision is to the world’s largest inspiration-driven company for makers all over the world.

About the Role

Reporting to the VP of IT, the End User Technology Technician will be the first point of contact for any IT related issues. The End User Technology Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues, and setting up equipment across our locations.

Duties & Responsibilities

  • Receive, respond, and route service desk tickets for internal customers in a timely manner.

  • Provide IT support and guidance on-site or remotely in a professional manner

  • Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software in an ergonomically friendly workspace.

  • Install and upgrade software, install hardware and configure systems and applications

  • Monitor progress of outstanding issues and ensure users remain up to date with consistent follow-up

  • Perform preventative maintenance on the company’s hardware and software

  • When required, escalate problems to vendors or senior IT staff to find a solution

  • Creation of documentation and SOPs

  • Follow standard defined health and safety procedures and report any observed workplace hazards

  • Other duties as assigned.

Qualifications

  • Technical diploma or degree, or equivalent work experience (3-5 years)

  • Knowledge of computer hardware, network security protocols and software applications (Endpoint O/S’s – All versions of Windows and OSX, and Office 365)

  • Exceptional verbal and written communication skills with the ability to present concepts in user-friendly language in person and on paper

  • Strong customer service and interpersonal skills

  • Ability to work in a team environment

  • Strong attention to detail

  • Ability to prioritize and execute tasks under time constraints

  • Experience with Cisco Technologies, MS SCCM, Active Directory, and support ticket management systems would be considered an asset

  • Proven analytical and problem-solving abilities

  • Familiarity with Brands such as Dell, Apple, Microsoft, Cisco, Zebra, Logitech is considered an asset

  • Travel is required to satellite locations, must have a valid passport and driver’s license

Spinrite is an equal opportunity employer. It is our policy to provide equal employment opportunities to all employees and all applicants for employment without regard to any status protected by the Ontario Human Rights Code, US Equal Employment Opportunity Commission, and applicable state law. If you need assistance or accommodations during any part of the application or interview process, please contact us at 519-291-3780 and ask to be directed to HR.