Key Account Manager (Coats & Clark Division)

Charlotte, NC, USA or Remote USA

Job Type:

Full Time

About Spinrite

Spinrite is North America’s largest marketer of craft yarn and thread, producing innovative products that are available at leading retailers such as Walmart, Amazon, Jo-Ann Stores and Michaels. We take pride in what we do and are passionate about inspiring creativity for our consumers. Recently, we have grown significantly. In early 2019, we purchased Coats & Clark, which essentially doubled the size of our company. Moving to the future, our vision is to the world’s largest inspiration-driven company for makers all over the world.

About the Role

We are looking for a Key Account Manager to support our Coats and Clark division. This role will primarily focus on developing and supporting the growth of the Michaels, Hobby Lobby and Joann’s businesses. If you’re looking to get on board with the fastest-growing company in the industry and have aspirations for success, this role may be for you.

Duties & Responsibilities

  • Responsible for planning, developing, and implementing all phases of sales plan with assigned accounts.

  • Communicate any competitive developments or activities with assigned accounts.

  • Lead and work with the assigned support team to keep updated records and sales reports as required to manage sales forecast, sales volume, set-up masterdata and provide insights on customer performance analysis.

  • Support internal teams (e.g. Planning, Marketing, Manufacturing, Sourcing) by providing estimations/forecasts on new product launches and regularly update those assumptions.

  • Support and sometimes lead on negotiation of supply contract agreements, commercial terms and investigate & validate any request related with the agreed terms during the year (e.g. markdowns, coop-ad, fines, one-time support requests).

  • Develop financials & contribution estimations on customer special projects and promotional activities

  • Create tactical plans to fill sales shortfall or sales upside on own customers to support total company sales plan

  • Create, strengthen and maintain strong business relationship with the assigned account key stakeholders.

  • Demonstrate a strong awareness and understanding of the customer’s needs and develop creative solutions to satisfy customer requirements.

  • Present at all times a strong product knowledge to support customer decisions.

  • Pursue potential opportunities for market share growth and/or increase shelf space.

  • Responsible for the presentation of all new and current product programs to the assigned accounts with the support of the Marketing team.

  • Collaborate with Marketing team to seek and develop innovative ways to merchandize our product portfolio

  • Manages the relationships with the principal customers, specifically the relationship with buyers and overall cross-functional contacts in the customer team (e.g. Marketing, Digital Mkt, Logistics and Demand Planning)

  • Actively collaborate on the Product Development process by providing market and customer insights for the internal teams


  • Business management degree with focus on sales & marketing

  • Minimum 3-5 years of experience and proven success in leading sales efforts and managing a team

  • Strong communication, presentation skills and negotiation skills

  • Excellent planning, organizational and time management skills

  • A high degree of self-motivation, drive and a sense of urgency

  • Excellent teamwork & collaboration capabilities

  • Strong interpersonal skills & empathy

  • Proficient computer skills (Microsoft 365, Excel, Power Point, Word, Outlook)

  • Flexibility for travel for customer meetings and other external business meetings up to 50% of the time.

Spinrite is an equal opportunity employer. It is our policy to provide equal employment opportunities to all employees and all applicants for employment without regard to any status protected by the Ontario Human Rights Code, US Equal Employment Opportunity Commission, and applicable state law. If you need assistance or accommodations during any part of the application or interview process, please contact us at 519-291-3780 and ask to be directed to HR.